Goals

  • Define the concept of the SAP Solution Manager
  • Discuss the tools provided by the SAP Solution Manager

Audience

  • Consultant
  • Project Managers
  • Project Team Leads
  • Project Team Members
  • IT Service Desk Managers
  • IT Service Desk Members

Prerequisites

Essential

  • Basic knowledge of SAP systems

Recommended

  • None

Course based on software release

  • Solution Manager 7.1

Content

  • SAP Solution Manager Overview
    • Supporting Application Lifecycle Management with SAP Solution Manager
    • Working with the SAP Solution Manager Scenarios for Application Lifecycle Management
  • ASAP Methodology
    • Using the ASAP Implementation Methodology
  • SAP Solution Manager for Implementation
    • Using a Project-Implementation Roadmap
    • Using SAP Solution Manager During the Blueprint Phase
    • Using SAP Solution Manager During the Realization Phase
  • IT Service Management (ITSM) functionality
    • Increasing Service Desk Efficiency
    • Enhancing Change Request Management
  • Technical Operations with SAP Solution Manager
    • Using End-to-End Root-Cause Analysis and Reporting
    • Monitoring the components of your system landscape with SAP Solution Manager
    • Creating Reports in SAP Solution Manager