SM001E
Introduction to SAP Solution Manager
- Solution:SAP Solution Manager
Level:Introduction & Overview
Languages:English
Goals
- Define the concept of the SAP Solution Manager
- Discuss the tools provided by the SAP Solution Manager
Audience
- Consultant
- Project Managers
- Project Team Leads
- Project Team Members
- IT Service Desk Managers
- IT Service Desk Members
Prerequisites
Essential
- Basic knowledge of SAP systems
Recommended
- None
Course based on software release
- Solution Manager 7.1
Content
- SAP Solution Manager Overview
- Supporting Application Lifecycle Management with SAP Solution Manager
- Working with the SAP Solution Manager Scenarios for Application Lifecycle Management
- ASAP Methodology
- Using the ASAP Implementation Methodology
- SAP Solution Manager for Implementation
- Using a Project-Implementation Roadmap
- Using SAP Solution Manager During the Blueprint Phase
- Using SAP Solution Manager During the Realization Phase
- IT Service Management (ITSM) functionality
- Increasing Service Desk Efficiency
- Enhancing Change Request Management
- Technical Operations with SAP Solution Manager
- Using End-to-End Root-Cause Analysis and Reporting
- Monitoring the components of your system landscape with SAP Solution Manager
- Creating Reports in SAP Solution Manager