• This course will prepare you to:
    • Navigate in S/4HANA using the SAP Fiori Launchpad
    • Maintain master data for sales processes
    • Execute sales processes
    • Describe features that are relevant during the process (e.g. availability check)
    • Handle customer complaints
    • Utilize reporting functions in sales


  • Application Consultant
  • Business Process Owner / Team Lead / Power User
  • Program / Project Manager
  • User



  • Basic business knowledge of processes in Sales and Distribution


  • S4H00(SAP S/4HANA Overview)

Course based on software release

  • SAP S/4HANA 1610


  • Key Features of SAP Fiori
    • Identifying Key Features of SAP Fiori
  • Enterprise Structures
    • Identifying Enterprise Structures in SAP S/4HANA Sales
  • Overview of Sales Processes
    • Executing SAP S/4HANA Sales Processes
    • Processing Sales Documents
    • Processing Outbound Deliveries
    • Shipping Goods
    • Processing Billing Documents
  • Master Data
    • Maintaining Business Partner Master Data
    • Maintaining Material Master Data
    • Maintaining Customer-Material Info Records
    • Maintaining Condition Master Data for Pricing
    • Explaining Additional Master Data Topics
  • Automatic Data Determination and Scheduling
    • Analyzing the Results of Automatic Data Determination
    • Analyzing the Results of Delivery and Transportation Scheduling
  • Availability Check
    • Performing an Availability Check – Basics
    • Performing an Availability Check – Further Topics
  • Collective Processing
    • Executing Collective Processing
  • Additional Processes in Sales
    • Using Presales Documents
    • Executing Make-to-Order Production
    • Selling Service Products
  • Complaints Processing
    • Creating Credit Memo Requests
    • Cancelling Billing Documents
    • Creating Returns
  • Monitoring and Sales Analytics
    • Utilizing the Sales Order Fulfillment Monitor
    • Using Analytical Apps