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Part 2 Behaviour at work

DB09 ID18
   
In truth, I have never been set on the buses, but I have had one or two attacks. I remember one night when I was working as a conductor. The route was Stole on Bradley by the clinic. The last bus from Bilston was at eleven o clock by the clinic to Bradley Lane. Most of the people would get on Oxford Street. These buses were quite small. Once you had taken on so many passengers, you would say "Sorry, no more!" On this night I said this, but as soon as the bus set off someone chucked mushy peas and bits of food at me. Luckily I had just stepped onto the bus to collect the fares and all the food was on the back of the bus. It was really strange! We used to get a lot of agro from passengers on the buses.

How did the mushy peas incident make you feel?

At times you would feel down, thinking you are not appreciated doing this job. In those days it was part of the culture to be looked down at, to be ignored and to be harassed. I think we dealt with it quite well!

DB09 ID19  
   
Did you accept the way you were treated?

No. I have never accepted it. I have never entertained the idea that I am less than anybody. Some of it, you put it down to the culture. Some people are totally ignorant.

What I found is that people who have travelled were much more enlightened, and you could have a better discourse than those who didn't know where Darlaston was - if they lived in Bilston.

DB09 ID20
   

Was it difficult to cope with?

It was not easy at times. Yes it would affect you in terms of your confidence and in terms of your aspirations. Because you couldn't get homes, the council would not help you get somewhere to live. If you wanted to buy a place you were limited on where you could buy - which house you could buy. That was one of the limitations. No matter how much money you had as a black person, you were not able to buy the property you wanted.

How were you made aware of it?

It was quite visible. Some people were quite explicit. They'll say - "No blacks". Even some factories. Most factories would have a notice stating the vacancies they had, and some would go as far as to state: "No blacks" on the notice boards. Some, even if they didn't state it outside - the moment you arrive you know you are not welcome.


GK07 ID19
   
With institutional racism, you feel you are alone. You are fighting on your own. When I moved to social service my workload was double. My supervisor felt it was not fair. Although there were other Asian social workers, I was the only Asian social worker who was a specialist in dealing with Asian families. She wrote to the director and said that I needed assistance, but no response came. By then I was living alone with my three children and I was finding it difficult to cope financially.

One of my colleagues asked me what scale I was on. I told her. She responded with disbelief. She said that she was an unqualified social worker with no formal qualifications, and was on a higher level. "Why?" she asked. Why was I below her scale? It was then I realised that I had not had the time to enquire about scales/wages which were being received by my white colleagues. Nor were we given the same facilities as the white social workers. Then I realised that I was being paid far less than unqualified social workers. Whenever I said I ought to have a pay rise, my principal worker said I should go for formal qualifications. Only then would I receive a "progressive". My fight began with the department - which took ten years. I was doing exactly the same work as qualified social workers - child abuse, domestic violence, homelessness and housing problems. Because I had my teaching qualification and not CKWS, I was being paid less. Eventually, in 1992, they gave me the correct level of pay, which all qualified social workers were receiving. It took 10 years. I felt my seniors were responsible to look at my work load and my responsibilities which were far greater than others. Yet I was paid less.

This was never realised until three white unqualified social workers, working in the same area, they were receiving higher wages than me. Then I realised this was not fair. Other Asian social workers were going through the same difficulties - qualifications from back home - not recognised - but they had gained their experience in this country. They were not treated the same way as their white counterparts.

MB21 ID11
   
I remember my daughter Pauline. She had chicken pox. And I said to the matron at the time, "Matron - my daughter isn't very well! I need a couple of weeks off to look after her".

(Matron) 'How dare you, nurse Bennett!' she said. 'You will not tell me when you can have your time off. I will tell you when you can have your time off!' And she "flunkst" out of the room.

I went back to the ward and I thought - 'After all. She should not speak to me like that.' - within my heart. 'Who the bloody hell do you think you are'. So I went right back up the ward and called her by name and said, ' May I have a word with you?' She said, 'Yes nurse Bennett, but if it is regarding having time off - my word stands.'
She went into the office. I backed the door so she couldn't get out. To be honest I told her straight. 'Listen. My daughter is sick at home - I'm having the time off!'

She said, 'I've already told you nurse Bennett!'

I said, 'Let me tell you something. Look around this ward. Do you see any of these patients look like me?

She said, 'What do you mean?'

I said, 'Exactly what I have asked. This is the last time I will work in your establishment.'

BD18 ID08
   
I like an adventure. I went to London. Left my job, they didn't want me to go. I said no, I want to make a new move. So I went to a place called Orpington in Kent. I thought I was going to get a job straight away - as a draughtsman. I couldn't. That's when I found discrimination. With all my qualifications I couldn't get a job. So I had made a move to improve myself and started a new life somewhere else. I had to take a job in a machine shop in the maintenance department, tool room. I stayed there two years, then I realised the mistake I had made. Suddenly, from an office job to come back to the shop floor.

How were you dealing with the rejection? How were you clear that it was discrimination? How did it become evident to you that it was discrimination?

Well, you could see people coming to the machine shop, from the tool room, from the drawing office and they had made a lot of mistakes in the drawing - and I had pointed these out. Well, I knew more that them! I am here, they also knew it as well. But there was nothing you could do about it because there was no support behind you, you didn't know where to go in that time. You didn't know what to do if you were discriminated. You just went along with it. You internalised it, it can happen to you and that's it.

What forms of racial discrimination and abuse did the the interviewees experience from their work colleagues, customers and employers?

 
University Of Wolverhampton
Introduction
Task 1
Analysis
Differentness Test
Task 2
Selection and recruitment
Behaviour at work
Training and development
General exercise
Case Study