IUT250
Customer Service
- Solution:SAP for Industries
Level:Details, Configuration & Transaction
Languages:English
Goals
- This course explains the specific IS-U knowledge required for mapping typical business processes within a company and the integration of these processes into the Customer Interaction Center.
- Participants learn how to execute the most important business processes in customer service.
Audience
- Project managers
- Project teams
Prerequisites
Essential
Recommended
- None
Course based on software release
- SAP ERP Central Component 6.0 Enhancement Package 6
Content
- Customer Interaction Center
- Operation and user-specific modification of CIC processes
- Design of the CIC interface
- Processing of business transactions
- Customer information/contacts
- Move-in/out
- Disconnection/reconnection of installations
- Master data generator
- Customizing functions
Submit your request
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Note: Location can be for a Virtual Classroom
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