Goals

  • This course explains the specific IS-U knowledge required for mapping typical business processes within a company and the integration of these processes into the Customer Interaction Center.
  • Participants learn how to execute the most important business processes in customer service.

Audience

  • Project managers
  • Project teams

Prerequisites

Essential

  • IUT110Business Processes in SAP for Utilities
  • IUT210Master Data and Basic Functions

Recommended

  • None

Course based on software release

  • SAP ERP Central Component 6.0 Enhancement Package 6

Content

  • Customer Interaction Center
    • Operation and user-specific modification of CIC processes
    • Design of the CIC interface
  • Processing of business transactions
    • Customer information/contacts
    • Move-in/out
    • Disconnection/reconnection of installations
    • Master data generator
  • Customizing functions