Goals

  • Explanation of important business processes and selected Customizing settings in the area of warranty management.

Audience

  • Members of the project team and IT employees from the area of warranty management

Prerequisites

Essential

  • SCM600 Business Processes in Sales Order Management

Recommended

  • Basic knowledge of warranty management

Course based on software release

  • ECC-DIMP 600

Content

  • Overview of the concepts and functions of SAP Warranty Management
  • Registering the warranty object
  • Receiving the warranty claim
  • Checking and processing the warranty claim
  • Integration to SAP Vehicle Management System
  • Associated warranty processes
  • Reports in the warranty environment
  • Overview of the SAP Dealer Portal
  • Overview of SAP Dealer Business Management

Notes

  • This course is normally only offered on request and in English.