CR410 – CRM Interaction Center WebClient | SAP TRAINING COURSES

CR410

CRM Interaction Center WebClient

Solution:SAP CRM
Level:Details, Configuration & Transaction
Languages:English

Goals

Course participants will get to know Interaction Center WebClient (IC WebClient) specific processes as well as IC WebClient specific functions and corresponding customizing settings.

Audience

Members of project teams who are involved in implementing the SAP CRM Interaction Center WebClient
SAP consultants and partners
Customers who work with the SAP CRM Interaction Center WebClient

Prerequisites

Essential

SAPCRM Overview of the SAP CRM solution
CR580 SAP CRM User Interface

Course based on software release

SAP CRM 7.0 EHP3
SAP ERP Central Component 6.0 EHP7

Content

IC Agent functions
IC Marketing and Sales
IC Service
IC Web Client Functions and Profiles
Communication Architecture
Agent Inbox
Rule Modeler
Category Modeler
IC Manager functions

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CR410 – CRM Interaction Center WebClient | SAP TRAINING COURSES

CRM Interaction Center WebClient

Goals

Audience

Prerequisites

Essential

Recommended

Course based on software release

Content

Would you like to get full Access?

CR410 - CRM Interaction Center WebClient

Very Helpfull

Related Courses

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CR410 – CRM Interaction Center WebClient | SAP TRAINING COURSES

CRM Interaction Center WebClient

Goals

Audience

Prerequisites

Essential

Recommended

Course based on software release

Content

Would you like to get full Access?

CR410 - CRM Interaction Center WebClient

Very Helpfull

Related Courses

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