CR410
CRM Interaction Center WebClient
- Solution:SAP CRM
Level:Details, Configuration & Transaction
Languages:English
Goals
- Course participants will get to know Interaction Center WebClient (IC WebClient) specific processes as well as IC WebClient specific functions and corresponding customizing settings.
Audience
- Members of project teams who are involved in implementing the SAP CRM Interaction Center WebClient
- SAP consultants and partners
- Customers who work with the SAP CRM Interaction Center WebClient
Prerequisites
Essential
Recommended
- Knowledge of SAP CRM processes
- CR100SAP CRM Customizing Fundamentals
Course based on software release
- SAP CRM 7.0 EHP3
- SAP ERP Central Component 6.0 EHP7
Content
- IC Agent functions
- IC Marketing and Sales
- IC Service
- IC Web Client Functions and Profiles
- Communication Architecture
- Agent Inbox
- Rule Modeler
- Category Modeler
- IC Manager functions