Course announcements

  • This course describes in detail the CRM sales, order and contract management processes in an SAP Hybris Billing context.
  • Learn in an educational system and in the SAP Hybris Billing context how to use sales, order and contract management processes, change processes, products, master agreements, the integration into SAP Convergent Charging (SAP CC), the integration into SAP Convergent Invoicing (SAP CI), hence partner agreements, and (Optional) the front office role in the SAP Financial Customer Care (SAP FCC) context.

Goals

  • This course will prepare you to:
    • Have an overview of SAP Hybris Billing Sales & Order Management process in SAP CRM
    • Understand the master data concept in SAP Hybris Billing Sales & Order Management
    • Understand the provider order, provider contract, order distribution in SAP Hybris Billing Sales & Order Management
    • Understand the product concept in SAP Hybris Billing Sales & Order Management
    • Understand change processes in SAP Hybris Billing Sales & Order Management
    • Understand the master agreement concept in SAP Hybris Billing Sales & Order Management
    • Understand the integration into SAP CC in SAP Hybris Billing Sales & Order Management
    • Understand the intended use of cross catalog mapping as well as the redefinition of SAP Convergent Charging tables
    • Understand the integration into SAP CI when using for instance Partner Agreements in SAP Hybris Billing Sales & Order Management
    • Understand the front office role in the SAP FCC context in SAP Hybris Billing Sales & Order Management

Audience

  • Business Analyst
  • Business Process Architect
  • Business Process Owner / Team Lead / Power User
  • Change Manager
  • Developer Consultant
  • Enterprise Architect
  • Industry Specialist
  • Program / Project Manager
  • System Architect

Prerequisites

Essential

  • Basic understanding of Offer-to-Cash Process

Recommended

Course based on software release

  • S/4 1511 SP02
  • CRM ABAP 7.0 EHP4 SP01 / NW7.50 SP01
  • CRM Java 7.0 EHP4 SP01 / NW7.50 SP01
  • Convergent Charging 4.1

Content

  • Subscription order management within SAP Hybris Billing
    • Hybris Billing, subscription order management within SAP Hybris Billing
  • Master Data: Business Partner & Business Agreement
    • Master Data: Business Partner & Business Agreement
  • Provider Order, Provider Contracts & Order Distribution
    • Provider Order, Provider Contracts & Order Distribution
  • Product Setup & Configuration and Pricing for Provider Items
    • Customizing and Product Setup
    • Pricing for Provider Items
    • Introduction to Product Configuration
  • Provider Contract Changes and Mass Runs
    • Provider Contract Changes
    • Mass Runs
  • Master Agreement
    • Master Agreement
  • Integration into SAP Hybris Billing Charging
    • Integration into SAP Hybris Billing Charging
  • Integration into Convergent Invoicing
    • Integration into Convergent Invoicing: The Partner Agreement
  • Optional: Frontend Office Role
    • Optional: Frontend Office Role