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Error messages:
Javascript
Windows Media Player
Browser compatibility Poor/no video
Apple Macintosh users
===================================================
Javascript
This web site requires Javascript enabled browsers.
Depending on your browser (Internet Explorer or Netscape) Javascript
can be enabled using
different methods.
Enabling Javascript on Internet Explorer:
Under the menu 'Tools' select 'Internet Options', select the 'Security
Tab'. Adjust the Security level from 'High' to 'Medium'. Select
'Apply' and 'OK' to exit the menu.
Enabling Javascript on Netscape:
Under 'Edit' select 'Preferences' to open the Preference dialog
box. Select 'Advanced' category from the list on the left. Select
the 'Enable JavaScript' option. Click 'Ok'
=================================================== Windows Media Player:
* You may have been redirected here, this indicates that your computer system
is not fully compatible with this web site. You may have been redirected as you
have a browser that is not fully supported or you do not have windows media player
installed
Please install Windows Media Player from the following
link:
Download this from Microsoft -
Ensure you download the correct player version for your operating
system.
===================================================
Web Browsers
Microsoft Internet Explorer 5.0 or above or other Web browsers
that support HTML 4.0 with javascript and cookies enabled.
Clips can be best viewed using Netscape 4.7 or above with javascript
and cookies enabled. You can download the current browser version
at the Netscape site or the Microsoft site.
Currently, the Opera Browser is not fully supported. ===================================================
What is Streaming?
The term "streaming" refers
to files that are designed to play as they download without the
need to complete the download
before you begin playing it. These streaming files are specially encoded and
delivered from high-performance streaming servers. The whole process is designed
to let you enjoy more great, high-quality content faster. There are many streaming
products on the Net: music, videos, animations and more.
Quality : The
quality of your viewing experience depends upon the speed of your
Internet connection, also known as bandwidth. If you are using
a dial-up connection, we suggest you select a "Low" speed format to ensure smoothly streaming video. If you have a broadband connection
(e.g., DSL, cable modem or T1), you might be able to play films
in our "High" speed format with increased quality.
There are no hard-and-fast rules. Sometimes the Internet gets clogged
with traffic, and your connection's speed can vary. Try experimenting
with different speeds
to see which works best for you.
In Windows Media Player, I clicked on a video and it asked if
I wanted to download and install a new codec. What should I do?
Or: I installed a new codec and now I'm having problems watching
or hearing the videos.
If you try to view a video and your computer asks you if you want
to install a new codec, check your security settings before selecting
"yes":
In Internet Explorer, in either the "View" or the "Tools"
menu, find the "Internet Options" dialog box and open
it. Click on the "Security" tab in this window. Make sure
that your security setting for the Internet zone is set to "Low"
before installing the new codecs. If you select "Yes"
to add a new codec, you MUST restart your system for the new codec
to function properly. If you installed a new codec, but did not
follow these instructions, you may now be having problems.
I have a T1 or cable connection, but whenever I try to watch
a video, it is Choppy or the Frame Rate is much slower than the
audio rate.
If you have tried increasing your buffer size and made sure you
have the proper bandwidth selected, then most likely this is caused
by your having either outdated hardware (a Pentium or lower), an
outdated operating system (Win 3.1), an outdated browser (Netscape
3, IE3) or not enough memory, video ram, etc. The Windows media
codecs are optimized for Pentium III and run fine on Pentium II,
but on a Pentium or lower they choke completely. Also you need a
decent amount of system resources, RAM, VRAM etc. to get good results.
I downloaded the Windows Media player, but every time I try
to play a video it says, "The specified stream type is not
recognized."
Are you running Windows NT? We've determined that NT users who do
not have permission to install software will see the media-player
installation run and appear to work, but in reality the codecs don't
get updated. This causes problems. See your network administrator
for proper installation.
Setting the Windows Media Player to function Behind a Proxy
or Firewall (not for people with modems or other kinds of direct
connections to the Internet).
Some schools and offices have firewall's or proxy servers which
are between your computer and the Internet. If this is your case,
you
need to make sure that your player is set up to pass through the
firewall. In the Windows Media Player, right click on the video.
Select "Properties".
Choose the "Advanced" tab.
Highlight "Windows Media Source Filter". Click on the
"Properties" button. Click on "Configure Proxy Settings,"
then enter the name (or IP address) of your proxy.
Windows Media Player Buffers in the middle of a video and/or
the video seems really choppy.
Change the Windows Media Player buffer for better performance.
The buffer is related to the amount of video you download before
it actually begins to play. Increasing the buffer may enhance streaming
performance, especially if you have a 56K modem. In the Windows
Media Player, right click on the video. Select "Properties".
Choose the "Advanced" tab. Highlight "Windows Media
Source Filter". Click the "Properties" button. Increase
the "Buffer" to 30 seconds.
Select the correct bandwidth option for your connection:
To ensure that videos stream as smoothly as possible, be sure that
you have selected the correct bandwidth option for your connection.
Change the bandwidth option.
Why are clips Blurry?
There are two possibilities on why the video feed is blurry.
1. The quality is relative to the speed of your modem. If you are
using a 56k modem for access, your connection speed may be too slow
to get a high-quality video stream, therefore the clips may appear
blurry or be delivered like a film strip instead of a movie.
2. The problem may lie with your video-player settings. In the settings
for the Windows Media Player, please be sure you have selected the
proper modem speed. There are fields for minimum (lo) and maximum
(hi) speeds which, if incorrectly set, will limit the amount of
bandwidth the incoming video stream can use.
Windows Media Player screen is green with pink, wavy lines.
To fix this Media Player problem, try to disable YUV flipping. Here
are some step-by-step instructions:
1. Open a stream in the player.
2. Click "File" and choose "Properties".
3. Choose the "Advanced" tab.
4. Select "Video Renderer" from the list of filters in
use and click the "Change" button.
5. Select the "Direct Draw" tab.
6. Remove the checkmark next to "YUV Flipping".
7. Close and restart the player and that problem should be alleviated.
Whenever I try to view a video, it tries to connect to the server...then
it says "Closed."
To find out more information on what the error is, right click in
the viewing window of your Windows Media player after it says "closed."
Select "Error Details" from the menu. This should give
you more information on what the problem is so you can find the
correct help topic here.
=================================================== What are the system requirements for Macintosh users?
* 266 MHz PowerPC/G3/G4 processor processor or greater
* At least 64MB of RAM with Virtual Memory turned on
* Mac OS 8.5 or later
* 56K bps modem, or better
* Internet Explorer 5 or better, OR
* Netscape Navigator 4.7 or better
In addition you must install Windows Media Player for the Macintosh from the Microsoft web site |
